At Kohgem, we strive to provide a seamless and trustworthy shopping experience. This Refund Policy outlines how refunds are processed for eligible returns.
1. Refund Eligibility
Refunds are applicable only if:
- The return request is approved by Kohgem
- The product is received in unused, original condition
- The item passes our quality inspection process
- The return is initiated within the specified return window
2. Refund Process
Once we receive your returned product:
- The product undergoes a quality check (QC)
- Upon approval, the refund process is initiated
- You will receive a confirmation notification via email/SMS
3. Refund Timeline
- Refunds are processed within 7–10 working days after the product passes quality check
- The actual credit time may vary depending on your bank or payment provider
4. Refund Mode
Online Payments (UPI / Debit Card / Credit Card / Net Banking):
- Refund will be credited to the original payment method
Cash on Delivery (COD):
- A secure refund link will be sent to your registered mobile/email
- You must enter your bank account or UPI details
- Refund will be processed after submission
5. Partial Refunds (If Applicable)
Kohgem reserves the right to issue partial refunds in cases where:
- Product is returned with minor damage
- Packaging or certificates are missing
- Product shows signs of use or wear
6. Non-Refundable Cases
Refunds will not be processed if:
- Product is returned after the allowed return period
- Item is used, altered, or damaged by the customer
- Required documents (invoice/certificate) are missing
- Customized or personalized jewellery is returned
7. Refund for Cancelled Orders
- If you cancel an order before shipment, a full refund will be processed
- If cancellation is requested after dispatch, refund will be processed only after successful return
8. Damaged or Defective Products
If you receive a defective or damaged product:
- Report within 48 hours of delivery
- Share photo/video proof
- After verification, you are eligible for:
- Full refund, or
- Free replacement
9. International Orders
Refunds are not applicable for international orders
Exceptions:
- Defective or damaged product
- Non-delivery due to logistics failure
In such cases, refunds will be processed after internal verification.
10. Important Notes
- Refund timelines are subject to bank processing delays
- Kohgem reserves the right to approve or reject refund requests
- Shipping or handling charges (if any) may be non-refundable
Last updated: April 24, 2026
