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Shipping policy

SHIPPING INFORMATION – INDIA

Free Shipping:

* Where the delivery address is located in India, orders will be delivered within 7 working days.

* Where the delivery address is located Outside India, orders will be delivered within 15 working days.

Shipping Charges:

Standard Shipping –

*We offer free shipping within India on all orders above INR 30000.

* For orders below INR 30000 within India and for International orders, shipping charges are viewable at the time of checkout.

IMPORTANT SHIPPING INFORMATION

  • We are not responsible for any delays caused by natural calamities and unavoidable circumstances.
  • We are unable to redirect orders once items have been dispatched.
  • All orders require a signature and proof of ID upon receipt of order.

While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

In the unlikely event that we are not able to deliver your complete order within 15 working days, you can request us to cancel the remaining unshipped parts of the order. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and email us at sales@kohgem.com mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.

All shipments are fully insured and require a signature and proof of ID confirmation from the recipient.

PLEASE NOTE: Recipient needs to show any of the following photo id proofs handy for receiving the delivery.

  • Pan card
  • Driving License
  • Passport
  • Voters card
  • Any other government issued ID proof

Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.

DUTIES & TAXES

All the prices quoted on the website are inclusive of Indian taxes / GST and the details are are mentioned hereunder-

  • For orders within India, the prices are inclusive of 3% Goods & Services Tax (GST).
  • For International orders, Duties and taxes will be applicable as per customer’s country’s regulations and are to be borne by the customer. These charges will be billed separately to the customer by the courier company at the time of delivery.

RETURNS, EXCHANGE & REFUND

The products offered by Kohinoor Jewellers mostly hand crafted & resulting in each product being unique & slightly different from each other. The stones therefore may vary slightly. All our products go through quality control before shipping.

Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging).

PROCESS TO RETURN A PRODUCT

  • Please inform us within 3 days of receipt of order. You must email sales@kohgem.com to notify us along with your order reference number.
  • Before we arrange for your damaged/incorrect product to be returned to us, you are required to send us a photograph of the product. Then it is up to the discretion of our QC team to decide whether the product is approved for return.
  • Products can be returned within 14 days from the time of receipt of goods at customer’s end, only if goods are found in damaged or defective condition. No exchange is allowed in other cases. The customer needs to intimate us within 3 days of receipt of goods at their end for exchange.
  • Once we have received your email and our Quality Control team has authorized the return, we will arrange for a courier to collect the goods and return them to us.
  • Kohinoor Jewellers will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. We will refund the purchase price of the jewellery and the shipping charges. Refunds will only be made after we have received the shipment in its original packaging.

We are not liable for any returns that we were not notified about within 3 business days of product receipt.

As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund to your account via our respective Payment Gateway if applicable as per the situations given below.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE:

  • Genuine quality issues.
  • Packages lost in transit.
  • In case Kohinoor Jewellers discovers that a wrong item has been shipped to you.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

  • Incorrect or outdated delivery address.
  • Incorrect address format including any form of a PO Box address.
  • After 3 failed delivery attempts by our respective courier agent.
  • Package refused by recipient.
  • Sizing issues. Thus please review our size guides carefully before making your purchase.
  • Products returned in a used or damaged condition.
  • Minor colour and design variation. All products are handmade and use natural stones, so there may be some variation from the photographs on our website.
  • If the jewellery is not faulty or damaged.
  • The customer does not intimate us within 3 days of receipt of goods at their end.

DISCLAIMER

Kohinoor Jewellers owns the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified).

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact Us page to apply for permission to reproduce the content.

While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors.